Enterprise Clients

Enterprise Client organizations  of all sizes are struggling with identifying a coherent sourcing strategy which takes into account proliferation of new service delivery models (outsourced, retained, hosted, cloud-based, shared services) and their co-existence in the Enterprise operating environment, the complexity  of provisioning End-to-End Service Management across the multiple service delivery platforms, and of managing multiple sourcing relationships, while effectively planning for transition and risk mitigation. On the technology front, there is need for integrated Service Management processes which supports multiple service delivery platforms and vendor specific implementations of cloud services, and retrofitting the ITSM and ITIL tools and processes to manage the new mix of  platforms and services. On the business front there is a need to plan and account for transition to Utility and Cloud Computing, develop cost-effective migration strategies and roadmaps to replace or integrate legacy infrastructure services, and plan for transition to  Global Business Services.

We see the Sourcing Decision morphing into the Enterprise Technology strategy, and the  outsourced and cloud-based operations being part of the Enterprise Technology Business Services. Rather than the traditional “outsourced vs. retained” decision, our Clients need a comprehensive “multi-sourcing strategy” in which multiple service delivery platforms and models (outsourced, hosted, cloud services,  shared services) can co-exist and transition based on business considerations. Cloud and Shared Services are part of a broader Utility Computing model which will co-exist with Retained Operations and fully Outsourced Operations, and eventually migrate to Global Business Services model.

At the same time,  Cloud Services today offer a cost-effective and risk-mitigated solution to In-Sourcing and adoption of Enterprise and multi-Client Shared Services. Such opportunities must be leveraged in contract negotiations and deal restructuring, and should allow the  deployment of new business services.

Functional differences between Cloud-based and Outsourced operations, and  between vendor-specific implementations of Cloud Services, translate into misalignments of SLA metrics, and functional gaps in Problem Management, Change Management, and Governance processes. These functional differences need to be understood, mitigated, and documented.

Altimus Partners helps our Clients understand and compare specific offerings; select vendor, platform, and services; identify the functional gaps and implement risk-mitigation processes.  What distinguishes Altimus Partners from other Cloud Implementation Services vendors, is that our view of Cloud services as intrinsic part of the overall Enterprise Computing platform, and the deployment of Cloud Services as part of Enterprise Sourcing Strategy and transition plan to Global Business Services.