On Service Provider side, the increasing rate of adoption of the utility model for service delivery (Software-as-Services, Cloud and Shared Services) impacts the traditional revenue model and market strategy of pure-play BPO vendors, as it is based on different economics, pricing dynamics, and contractual obligations.
Service Providers need to embrace alternative delivery models while protecting installed Customer base and investments in traditional outsourced operations. They need to assess a transition path from cost-savings outsourcing programs to business outcome-based transformational outsourcing, and from volume-based multi-year contractual arrangements to pay-per-use transaction pricing.
We believe the outsourcing market will evolve toward a portfolio of specialized outsourcing services, negotiated separately with best-of-breed service providers and centrally-managed by a Global Business Services operating model. We see changes in the scope of outsourced services, including new functional towers (mobility, digital services), changes in existing towers (End User Computing on post-PC environment, virtualized Server Management, Service Desk supporting extended mobility platform asset), and a radically new Change Management process (Adaptive Enterprise business paradigm)
Altimus Partners helps Service Providers understand the costs, risks, benefits, and implications of transitioning to Cloud-based and SaaS-based service delivery, develop and execute market strategies which protect installed Client base, enter the Vertical BPO outsourcing market, more effectively penetrate their target accounts, and gain strategic position in new markets.
Our Partners and Associates bring outsourcing market perspective, ITO, BPO, Call Center, and Shared Services domain expertise, visibility and Client relationships in strategic accounts and markets, and practical experience is successfully executing the go-to-market strategy of major outsourcing vendors.
We help Outsourcing Vendors adopt Cloud-based delivery and expand their outsourcing solutions portfolio (ITO, BPO, Call Center) to more complex Transformational Outsourcing focused on business innovation, operations restructuring, and direct impact on business outcomes. We help vendors adapt to an increasingly multi-vendor sourcing environment where the Clients select the best-of-breed technology and business partners, reducing the size and duration of contractual engagements, and expecting deep collaboration between the selected partners. The Governance and Change Management process of this multi-vendor, multi-platform environment is essential to Clients’ successful transition to Global Business Services, and Service Provider ability to compete in a multi-sourcing decision.